📋 Staff Cheat Sheet: Common Patient FAQs (Feb 2026)
1. “How much do you charge for a check-up?”
Staff Answer: “Our Special Offer Price for a Full Fertility Screening is currently KSh 3,500 (reduced from KSh 5,500) if you book before February 20th. This includes your Pelvic Scan, Hormonal Check, and a Free Consultation with our specialist to discuss your results.”
2. “I’ve been trying to conceive for a long time. Can you help?”
Staff Answer: “I understand this has been a long journey for you. At Green Health, we focus on finding the root cause—whether it’s hormonal, tubal, or related to sperm health. Most clients start with our KSh 3,500 screening so the doctor can give you a clear path forward.”
3. “Is the HSG X-ray painful? And how much is it?”
Staff Answer: “An HSG is used to check for blocked tubes. It costs KSh 5,000. You might feel some mild, period-like cramping for a few minutes, but it passes quickly. Important: It must be done between Day 7 and Day 10 of your menstrual cycle (counting from Day 1 of your period).”
4. “My partner needs a sperm test. What should he do?”
Staff Answer: “Our Sperm Analysis offer is KSh 3,500. For the most accurate results, he must abstain from any sexual activity for 3 to 5 days before the test. He can visit any of our branches, and results are usually ready within 2 hours.”
5. “What does the ‘Full Fertility Screening’ actually check?”
Staff Answer: “It’s very comprehensive! It includes:
* Pelvic Scan: Checks the uterus, ovaries, and cervix for fibroids, cysts, or PCOS.
* Hormonal Check: Reviews progesterone and prolactin levels.
* Infection Screen: Checks for PID or other hidden infections.”
6. “Do I need to fast before coming in?”
Staff Answer: “No, fasting is not required for our fertility screenings or pelvic scans. You can eat and drink normally before your appointment.”
7. “How much will the medication cost?”
Staff Answer: “Because every body is different, we don’t give medication estimates beforehand. After your screening, our specialist will prescribe a tailored plan based on your exact results. You can choose to buy the medication then or at a later date.”
8. “Where exactly are you located in Nairobi?”
Staff Answer: “Our main hub is in Nairobi CBD, Development House, 14th Floor, Room 1414. We are open Monday to Saturday, 9:00 AM to 6:00 PM. We also have branches in Nakuru, Kisumu, Mombasa, and 15 other towns—which one is closest to you?”
9. “Do you accept insurance or SHA?”
Staff Answer: “Currently, we only accept Cash or M-Pesa. We do not process insurance or SHA at this time, which is why we offer these deep discounts to keep our services affordable.”
10. “I’m ready to come. How do I book?”
Staff Answer: “That’s great! To secure your slot and the KSh 3,500 offer, I just need your Full Name, preferred branch, and the Day/Time you’d like to visit. I’ll confirm your booking immediately.”
💡 Pro-Tips for Staff
* The “Wait” Rule: If a client hasn’t asked for the price yet, focus on the Free Consultation first.
* Urgency: If it’s near the 20th, mention: “Our slots are filling up fast as the offer deadline of February 20th approaches.”
* Emergency: If someone is in severe pain, give them Gift’s direct line: 0713 663 491 immediately.