-📋 Staff Cheat Sheet: Common Patient FAQs(UPDATED – MAY 2026)🔔 OFFER EXTENSION NOTICE Due to huge demand and many client requests, all screening offers have been extended until 20th May 2026.All pricing and urgency messaging must now follow this updated deadline.—1. “How much do you charge for a check-up?”Staff Answer:“Our Special Offer Price for a Full Fertility Screening is currently KSh 3,500 (reduced from KSh 5,500) if you book before 20th May 2026.This includes:• Pelvic Scan• Hormonal Check• Free Consultation with our specialist”—2. “I’ve been trying to conceive for a long time. Can you help?”Staff Answer:“I understand this has been a long journey for you. At Green Health, we focus on finding the root cause—whether it’s hormonal, tubal, or sperm-related.Most clients start with our KSh 3,500 screening (Special Offer valid until 20th May 2026) so the doctor can guide you clearly.”—3. “Is the HSG X-ray painful? And how much is it?”Staff Answer:“An HSG is used to check for blocked tubes. It costs KSh 5,000.You may feel mild, period-like cramping for a few minutes, but it passes quickly.👉 It must be done between Day 7–10 of your menstrual cycle.”—4. “My partner needs a sperm test. What should he do?”Staff Answer:“Our Sperm Analysis offer is KSh 3,500 (valid until 20th May 2026).For accurate results:• Abstain from sex for 3–5 days before the test• Results are ready within 2 hours”—5. “What does the Full Fertility Screening include?”Staff Answer:“It’s very comprehensive and includes:• Pelvic Scan – checks uterus, ovaries, cervix (fibroids, cysts, PCOS)• Hormonal Check – progesterone & prolactin• Infection Screen – PID & hidden infections”—6. “Do I need to fast before coming in?”Staff Answer:“No, fasting is not required.You can eat and drink normally before your appointment.”—7. “How much will medication cost?”Staff Answer:“Medication depends on your results, so we don’t estimate beforehand.After your screening, the doctor will prescribe a personalized treatment plan, and you can decide when to start.”—8. “Where are you located in Nairobi?”Staff Answer:“Our main branch is:📍 Nairobi CBD, Development House14th Floor, Room 1414🕘 Open Monday–Saturday, 9:00 AM – 6:00 PMWe also have branches in Nakuru, Kisumu, Mombasa & 15+ towns. Which branch is closest to you?”—9. “Do you accept insurance or SHA?”Staff Answer:“Currently, we accept Cash or M-Pesa only.We do not process insurance or SHA, which allows us to keep our services affordable through discounted packages.”—10. “I’m ready to come. How do I book?”Staff Answer:“That’s great! To secure your slot and the KSh 3,500 Special Offer (valid until 20th May 2026), please send:• Full Name• Preferred Branch• Preferred Date & TimeI’ll confirm your booking immediately.”—💡 Pro Tips for Staff (UPDATED)✅ The “Wait” RuleIf the client hasn’t asked about price, focus first on:👉 Free consultation👉 Understanding their problem—⏳ Urgency (UPDATED)“Our slots are filling up fast as the offer deadline of 20th May 2026 approaches.”—🚨 Emergency ProtocolIf a client reports severe pain:📞 Call immediately: 0713 663 491–