🌟 Post-Visit Sequence: Building Trust & Referrals
1. The “Post-Visit Care” Check-in (Sent 4 hours after visit)
Goal: To ensure they felt supported and to address any immediate questions about their results or medication.
> “Hi [Patient Name], it’s Gift here. 🌿
> I wanted to check in and see how you’re feeling after your visit to our [Branch Name] branch today. I know discussing fertility and health can be emotionally draining, so please remember to be kind to yourself this evening.
> If you have any new questions about the screening results or the medication the doctor prescribed, please don’t hesitate to ask. We are here to walk this journey with you!
>
“
2. The “Review for Hope” Request (Sent 24 hours after visit)
Goal: To capture a 5-star review while the positive experience is fresh.
> “Hello [Patient Name]! 🌸
> We are on a mission to bring hope to families across Kenya, and your voice matters. If you felt cared for and supported during your visit yesterday, would you mind leaving us a quick review?
> Your feedback helps other women and men who might be feeling scared or stuck to find the courage to get the help they need.
> [Link to Google Business / Facebook Review]
> Thank you for helping us grow our community of hope!”
>
3. The “Referral of Love” (Sent 48 hours after visit)
Goal: To use their positive experience to drive new bookings before the Feb 20th deadline.
> “Hi [Patient Name], we truly believe that everyone deserves the gift of health clarity.
> Do you have a friend, sister, or colleague who has been struggling with irregular cycles or infertility? Because you’ve visited us, we’d love for you to share the hope.
> Our KSh 3,500 Full Fertility Screening offer is still open for new patients until February 20, 2026. If you know someone who needs these answers, feel free to forward them this message or my contact (0713 663 491).
> Sharing clarity is the greatest gift! ✨”
>
🛠️ AI Data Source: Referral Logic & Constraints
To make this accurate and ethical, add these rules to your AI’s “Post-Visit” logic:
* Rule 1 (The “Negative Experience” Filter): If a patient replies to Message #1 with a complaint or says they are unhappy, DO NOT send the Review or Referral messages. Instead, notify a human manager immediately.
* Rule 2 (The “Privacy” Rule): Never mention the patient’s specific diagnosis (e.g., “how is your PCOS treatment?”) in an automated message to protect their medical privacy.
* Rule 3 (The “Single Ask”): Only ask for a review once. If they don’t respond to Message #2, do not send it again.
* Rule 4 (The “Deadline” Anchor): Ensure the referral message emphasizes that their friend must book by February 20, 2026, to get the special rate.