💌 Patient Care: The “Journey Support” Messages
1. The “Immediate Reassurance” (Sent 1 hour after booking)
Goal: To affirm their decision and reduce “booking regret” or anxiety.
> “Hi [Patient Name], it’s Gift again from the Green Health team.
> I just wanted to personally thank you for taking this important step toward your health today. Many of our patients tell us that the hardest part is simply making the decision to get answers, so you’ve already done the heavy lifting!
> We’ve reserved your slot for [Date] at [Time]. We are preparing everything to ensure your visit is smooth, private, and informative. If you think of any questions before we meet, I’m right here! 🌿”
>
2. The “Preparation & Peace of Mind” (Sent 24 hours before)
Goal: To ensure they follow clinical requirements and feel prepared.
> “Hello [Patient Name]! We’re looking forward to seeing you tomorrow at our [Branch Name] branch.
> Just a quick, gentle reminder to help you get the most accurate results:
> * For our female patients: If you are coming for a fertility screening, it’s helpful to have a slightly full bladder for the pelvic scan.
>
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* For our male patients: If you’re coming for a sperm analysis, please remember the 3–5 days of abstinence we discussed.
> Your health is our priority. See you tomorrow at [Time]! ✨”
>
3. The “Logistical Ease” (Sent 2 hours before)
Goal: To prevent them from getting lost and show you are ready for them.
> “Hi [Patient Name], we’ve got your file ready and the specialist is looking forward to meeting you soon!
> Directions Reminder: We are located at [Specific Building & Room, e.g., Development House, 14th Floor, Room 1414].
> If you have any trouble finding us or are running a few minutes late, please call me directly at 0713 663 491. Travel safely! 🏥”
>
🛠️ AI Implementation Instruction
To make these work automatically in your bot (UChat, ManyChat, etc.):
* Logic: Set “Delayed Messages” based on the Appointment_Date variable.
* Variable Use: Ensure the bot pulls the correct [Branch_Name] and [Time] from the user’s booking data.
* Sensitivity Rule: “If a user replies to a follow-up with a question about pain or fear, the AI must stop the automated sequence and alert a human agent immediately.”