💊 AI Logic Module: Medication Refill & Recovery Check-in
1. The “30-Day Progress” Check-in (Sent 30 days after treatment starts)
Goal: To confirm they are taking their medication correctly and to monitor their emotional/physical well-being.
> “Hi [Patient Name], it’s Gift from Green Health. 🌿
> It’s been about a month since your visit to our [Branch Name] branch. I’m checking in to see how you are feeling and how your body is adjusting to the treatment plan the specialist prescribed.
> Most patients start noticing the first positive changes in their cycle or energy levels around this time. Have you been able to keep up with your medication routine, or is there anything you’d like to clarify with our clinical team?”
>
2. The “Refill & Follow-up Scan” Offer
Goal: To drive a repeat visit to track progress (e.g., seeing if a cyst has shrunk or if follicles are developing).
> “Consistency is the key to results! If your medication is running low, we can arrange for a refill to be sent to you or prepared for pickup at your nearest branch.
> Special Recovery Offer: Since you are on a treatment plan, we would like to offer you a Follow-up Progress Scan for KSh 3,000 . This allows the specialist to see exactly how your body is responding to the medication.
> Would you like me to check if a follow-up slot is available for you this week?”
>
3. The “Side Effect” Safety Pivot
Instruction: If the patient replies to the check-in with a concern about how the medication makes them feel.
* AI Action: Immediately escalate to a human agent.
* Response:
> “I’m so glad you shared that with me. It’s important to monitor how your body reacts to new medication. I have flagged your message for our Specialist Team and Gift to review immediately. They will contact you within the hour to provide guidance. Please hold off on your next dose until you speak with them.”
>